Effective Date: July 28, 2026
Last Updated: July 28, 2026

Privacy Policy

At Urgent Transit, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect the information you provide when visiting our website or using our Non-Emergency Medical Transportation (NEMT) services.

By using our website or requesting our services, you agree to the practices described in this Privacy Policy.

Information We Collect

To provide safe, reliable, and efficient transportation services, we may collect the following information:

Personal Information

• Full Name
• Phone Number
• Email Address
• Residential Address
• Emergency Contact Information

Transportation Information

• Pickup Location
• Destination
• Appointment Date and Time
• Preferred Pickup Time
• Trip Details

Medical Assistance Information

When necessary to safely provide transportation, we may collect limited mobility-related information, including:

• Wheelchair Requirements
• Walker or Mobility Device Information
• Transportation Assistance Needs

We do not request or collect unnecessary medical records through this website.

Technical Information

When you browse our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Date and Time of Visit
• Referral Website

How We Use Your Information

We use the information we collect to:

• Schedule transportation services
• Respond to ride requests
• Communicate appointment updates
• Improve our customer experience
• Provide customer support
• Process inquiries submitted through our website
• Improve website performance
• Prevent fraud and unauthorized activity
• Comply with legal obligations

How We Share Information

We respect your privacy and do not sell your personal information.

Your information may only be shared when necessary with:

• Transportation staff
• Authorized dispatch personnel
• Healthcare partners involved in your transportation
• Government authorities when legally required
• Service providers that help us operate our website

All third-party providers are expected to maintain appropriate confidentiality and security standards.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Monitor website performance
• Enhance user experience

You can manage or disable cookies through your browser settings at any time. Disabling cookies may affect certain website features.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to use commercially acceptable methods to protect your data, no internet transmission or electronic storage system is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services
• Meet legal obligations
• Resolve disputes
• Enforce our policies
• Maintain business records

When information is no longer required, it is securely deleted or anonymized.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Request deletion of eligible personal data
• Withdraw consent where applicable
• Request information about how your data is used

To exercise any of these rights, please contact us using the information provided below.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children through our website. If we become aware that such information has been collected, we will promptly remove it.

Healthcare Information

Urgent Transit provides Non-Emergency Medical Transportation (NEMT) services.

Any transportation-related information collected is used solely to coordinate safe and reliable transportation. We make reasonable efforts to protect any information associated with healthcare transportation and only collect information necessary to provide our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Urgent Transit

Email: info@urgenttransit.com

Phone: 774-287-6114

Business Hours: Monday – Friday | 8:00 AM – 6:00 PM